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Customer Service

    

Welcome to Hertrich's Help.


We are excited to have you on board to experience the power of internet automotive buying.


If you have any suggestions or comments how we can make your internet shopping experience more pleasurable, please contact us at bwatras@hertrichs.com

   

    

Exceeding Your Expectations.


At Hertrich's it is our goal to provide superior customer service. We are committed to treating our customers with the respect and fairness they deserve. At times, we may fail to meet your expectations. Please forward your feedback so that we may improve. On the other hand, we would love to hear any compliments you may want to share.

   

    

If You're Having a Problem.


If you experience specific problems and you need additional help please contact the appropriate department manager below. Managers have the authority to ensure your satisfaction. Please give them the opportunity to satisfy your problem.


If the General Manager is unable to rectify your problem please feel free to contact me via email fhertrich4@hertrichs.com. or phone (302) 839 0503.  Please allow me time to look into your concerns. I will be working through the managers to find out why they did not resolve your issue.

   

Thank you for giving us the opportunity to serve you.

Sincerely,

Fred Hertrich IV

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Hertrich Pontiac, Buick and GMC
Seaford, DE

General Manager: Al White 302-629-9144, ext 308
Service Manager: 302-629-9144, ext 327


Hertrich Capitol Mazda, Lincoln, Mercury and Suzuki
Dover, DE

General Manager: Guy Winer 302-734-7505, ext 202
Service Manager: Bruce Robinson 302-734-7505, ext 242

 

Hertrich Nissan
Dover, DE

General Manager: Len Simon 302-678-4553, ext 234
Service Manager: Tom Wanstall 302-678-4553, ext 242

 

Hertrich Ford, Lincoln, Mercury
Milford, DE

General Manager: Greg Starkey 302-422-5452, ext 1104
Service Manager: Mike Bullis 302-422-5452, ext 1158

 

Hertrich Toyota and Scion
Milford, DE

General Manager: Tushar Patel 302-422-2586, ext 1288
Service Manager: Dave Wagner 302-422-2586, ext 1243

Hertrich Chevrolet and Dodge
Denton, MD

General Manager: Doug Ward 410-479-1144, ext 205
Service Manager: 410-479-1144, ext 216

Hertrich Frederick Ford and Mercury
Seaford, DE

General Manager: Chris Hertrich 302-629-4553, ext 212
Service Manager: David Muse 302-629-4553, ext 248

Hertrich Collision Center
Seaford, DE

Manager: Chad Lloyd 302-629-3955
 

Hertrich Wayside Body Shop
Denton, MD

Manager: Brian Tapley

Hertrich Ford Chrysler Dodge Jeep
Pocomoke City, MD

General Manager: Mike Culver 410-957-3333
Service Manager: Joe McCue 410-957-3333

Hertrich All American Chevrolet
Middletown, NJ

General Manager: Tom Cedar 732-671-6200, ext 226
Service Dept. Manager: Larry Mack 732-671-6200, ext 248